Shipping policy

Shipping Policy

At Tanora Play, we aim to deliver your order safely and on time.

Order Processing

Orders are processed within [1–2 BUSINESS DAYS] after successful payment confirmation.

Delivery Time

Estimated delivery time is 7–8 Business Days, depending on your location.

Shipping Charges

Shipping charges will be displayed during checkout before payment.

Tracking

Once your order is shipped, a tracking number will be shared via email or SMS.

Delivery Delays

Unexpected delays due to weather, courier issues, or public holidays may occur. We appreciate your patience.

International Shipping

Currently, we ship only within India unless otherwise mentioned.

---

Return & Refund Policy

Customer satisfaction is important to us.

Return Eligibility

Returns are accepted only if the product is received damaged, defective, or incorrect.

Return Timeframe

Please notify us within 48 hours of delivery by emailing [EMAIL ADDRESS] with photos or videos of the issue.

Refund Process

Once the returned product is inspected and approved, your refund will be processed within [7-8 BUSINESS DAYS] to your original payment method.

Exchanges

Eligible damaged or defective products may be exchanged, subject to stock availability.

Non-Returnable Items

Products cannot be returned due to change of mind, incorrect ordering, or normal wear and tear.

Return Shipping

If the return is approved due to a damaged or incorrect product, return shipping charges will be borne by Tanora Play.