Refund policy

Return & Refund Policy

Customer satisfaction is important to us.

Return Eligibility

Returns are accepted only if the product is received damaged, defective, or incorrect.

Return Timeframe

Please notify us within 48 hours of delivery by emailing [tanishqmajhi11@gmail.com] with photos or videos of the issue.

Refund Process

Once the returned product is inspected and approved, your refund will be processed within [5–7 BUSINESS DAYS] to your original payment method.

Exchanges

Eligible damaged or defective products may be exchanged, subject to stock availability.

Non-Returnable Items

Products cannot be returned due to change of mind, incorrect ordering, or normal wear and tear.

Return Shipping

If the return is approved due to a damaged or incorrect product, return shipping charges will be borne by Tanora Play.